HEI In The NewsCHRISTUS Health and HEI develop World Class Revenue CycleIn 2003 HEI and CHRISTUS HEALTH, HEIs revenue cycle development partner, set out to create a world class revenue cycle business model. Our success in reaching this goal has now been continuously confi. . . More >> HEI Customer Wins Global Six Sigma Award
Please join us in congratulating CHRISTUS Schumpert Health System for winning the Global Six Sigma Award for Best achieveme. . . More >> |
Articles and PapersHealthcare Excellence InstituteHEI is a boutique provider of fully integrated healthcare solutions which rapidly and dramatically improve the operational and financial performance of healthcare providers. HEIs solutions have delivered in excess of 10% net operating margin increases generating unparalleled ROI. The changes we deliver are implemented rapidly, quickly accelerate cash, are self sustainable, and provide visible, measureable change. Our customers have received national and international recognition for outstanding performance, such as the recent HFMA 2009 Patient Friendly Billing and 2010 MAP award. The elegance in HEIs solutions lies in the unique approach, founded in Fortune 500 best practice methods and tools, such as Toyota Production Systems and Operations Research. Rather than assess and recommend in isolation, we collaborate with our customers in a partnership utilizing the latest finding with respect to sustainable change management methods. This method is matched with analytical prowess and a world class team of highly experienced associates. Because of this unique approach we are able to quickly provide tangible and visible change. Our patent pending technology solutions are based on the newest .Net / ASP technology. The algorithms utilized are unrivaled in healthcare, be it the new generation metrics based revenue cycle scorecard, first revealed at HFMAs 2009 ANI, or the multivariate analysis driven collections application complete with standardized follow up methods and account notes. EXAMPLES Complete Revenue Cycle Transformation – including Patient Access, Health Information Management, Patient Financial Services and Customer Service all delivering a structured way to increase cash rapidly while setting up the infrastructure for continuous improvement. Successes:
. . . More >> How to tap Revenue Cycles for Additional CashEven after, or maybe because of many years of driving incremental and evolutionary change in revenue cycle operations, revenue cycle operations present the single biggest immediate financial leverage point for provider organizations. The empirical evidence suggests that even the best run revenue cycles experience a cash leakage of approximately 4% of net revenues, with the typi. . . More >> New Generation Revenue Cycle Metrics Provide Unprecedented PrecisionThe lack of precise measurement of revenue cycle performance has long been an area of concern. While the industry currently uses a set of 'accepted' performance indicators, most leaders are well aware of the shortcomings of the current measures (tabl. . . More >> How to use Manufacturing Principles to drive Success in HealthcareOver the years of faddish initiatives we have all heard the various flavors of the same statement: "Patients are not widgets and Healthcare is not Manufacturing". Of course this statement has an element of truth, but , maybe more to the point,. . . More >> The Keys to Successful Change ManagementMany organizations operate with a belief that evidence and data alone will drive significant change in organizations. The theory goes that if the data is very clear on a subject, then change will be m. . . More >> Pay For Performance Applied to Revenue CyclesIt has been demonstrated time and time again, whatever gets rewarded in an organization will get focus and results. In most hospital revenue cycles the answer to what gets rewarded, at least financially, is clear: Attendance! The clock is punched upon arrival and upon departure, and the associate is paid based on the amount of time spent on the job. This situ. . . More >> Design Elements of Successful Organizational Structures for Modern Revenue CyclesRevenue cycle operations appear to be simple at first glance, but upon deeper examination there are many components that have to be integrated to esta. . . More >> Increasing Time of Service CollectionsIncreasing time of service collections does not only present a technical challenge in revenue cycles. . . More >> |
Products and ServicesRevenue Cycle ServicesRevenue cycles present a key opportunity for improving the financial health of nearly all healthcare providers. It is not uncommon to see 6-10% of operating margin remaining untouched due to cash real. . . More >> 
CollectLogix™ - Intelligent Call Sequencing for CollectionsCollectLogix utilizes multivariate, statistically driven worklists , an interactive job aid, and real time metrics to optimize collections. . . More >> Kaizen Events – Dramatic Change Delivered in 5 DaysIf you need to change the game and deliver results in as few as 5 days, Kaizen events are a key vehicle to meet your obj ScoreLogix™ - Precise New Generation Metrics for Revenue CyclesAccurate and precise measurements are the cornerstone of realizing all the potential cash from generated revenues. While a transition from severe underperformance to reasonable performance can be made. . . More >> Revenue Cycle OutsourcingEven the some best revenue cycle operations leave 6-10% of additional operating margin untouched due to cash realization obstacles. Capturing this add. . . More >> Toyota Production Systems for Revenue CyclesHave you ever wondered what a holistic management solution would look like? One that focused on excellence for customers as well as the financial heal. . . More >> Speaking EngagementsHealthcare Excellence Institute was founded on the premise that applying non traditional methods to healthcare can deliver unprecedented results. Our. . . More >> Lean Basics WorkshopGetting started on the journey to building a lean culture begins with internalizing the basics. This innovative program introduces the organization to. . . More >> |
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