HEI In The News


CHRISTUS Health and HEI develop World Class Revenue Cycle

In 2003 HEI and CHRISTUS HEALTH, HEIs revenue cycle development partner, set out to create a world class revenue cycle business model. Our success in reaching this goal has now been continuously confi
. . . More >>


HEI Customer Wins Global Six Sigma Award

Please join us in congratulating CHRISTUS Schumpert Health System for winning the Global Six Sigma Award for Best achieveme
. . . More >>

Articles and Papers

Healthcare Excellence Institute

HEI is a boutique provider of fully integrated healthcare solutions which rapidly and dramatically improve the operational and financial performance of healthcare providers. HEIs solutions have delivered in excess of 10% net operating margin increases generating unparalleled ROI.  The changes we deliver are implemented rapidly, quickly accelerate cash, are self sustainable, and provide visible, measureable change. Our customers have received national and international recognition for outstanding performance, such as the recent HFMA 2009 Patient Friendly Billing and 2010 MAP award. The elegance in HEIs solutions lies in the unique approach, founded in Fortune 500 best practice methods and tools, such as Toyota Production Systems and Operations Research.  Rather than assess and recommend in isolation, we collaborate with our customers in a partnership utilizing the latest finding with respect to sustainable change management methods.  This method is matched with analytical prowess and a world class team of highly experienced associates. Because of this unique approach we are able to quickly provide tangible and visible change.  Our patent pending technology solutions are based on the newest .Net / ASP technology.  The algorithms utilized are unrivaled in healthcare, be it the new generation metrics based revenue cycle scorecard, first revealed at HFMAs 2009 ANI, or the multivariate analysis driven collections application complete with standardized follow up methods and account notes. EXAMPLES Complete Revenue Cycle Transformation – including Patient Access, Health Information Management, Patient Financial Services and Customer Service all delivering a structured way to increase cash rapidly while setting up the infrastructure for continuous improvement. Successes:
  • Increase overall cash conversion from earned net by 12%
  • Implement Pay for Performance Plan for entire Revenue Cycle
  • Improve Employee Satisfaction by 20%
  • Implementation of formal management system across the entire Revenue Cycle including
    • Precise measurement of revenue cycle performance which isolates the performance from accounting and patient mix
    • Daily shift briefings by team
    • Monthly performance reviews
    • Root Cause and Corrective Action Plans
    • Data infrastructure for extensive operations analysis of patient accounts
  • Provide formal closed – loop feedback system and work queues for errors between Patient Access, Health Information Management, Patient Financial Services, Customer Service and Case Management
     
Patient Access
  • Increase time of service collections by 400%
  • Decrease denials
  • Decrease patient wait times by 20%
  • Provide document management system linked to the encounter for use by PFS
  • Provide a central queue with error tracking by physician for incoming orders
Health Information Management
  • Reduce cycle time through HIM by 75%
  • Decrease volume of charts in the physician deficiency area by 75%
Patient Financial Services
  • Implement CBO on multiple HIS systems
  • Provide prioritized work lists to maximize cash
  • Implement standardized collection processes with interactive job aids
  • Implement standardized notes into HIS
  • Decrease Bad Debt by 15%
  • Decrease agency placement by 75%
  • Support HIS system transition and decrease risk
  • Provide disaster readiness plan for moving business
Bed Management - Rapidly implement a bed management system to provide:
  • Increase bed availability by 15%
  • Increase physician satisfaction
  • Decrease time on diversion due to bed management
  • Integrate the floor discharge process with bed control
ED Throughput - Rapidly implement a process to provide:
  • Increased throughput by 15%
  • Decrease time on diversion due to ED loading
  • Implement standard protocols
  • Decreased patient wait time by 20%
Pre Operative Testing - Rapidly implement a bed management system to provide:
  • Increase bed availability by 15%
  • Increase physician satisfaction
  • Decrease time on diversion due to bed management
  • Increase Point of Service Collections by 50%
  • Provide an integrated clinical and revenue cycle process for patients
  • Decrease wait time by 50%
     
. . . More >>

How to tap Revenue Cycles for Additional Cash

Even after, or maybe because of many years of driving incremental and evolutionary change in revenue cycle operations, revenue cycle operations present the single biggest immediate financial leverage point for provider organizations. The empirical evidence suggests that even the best run revenue cycles experience a cash leakage of approximately 4% of net revenues, with the typi
. . . More >>

New Generation Revenue Cycle Metrics Provide Unprecedented Precision

The lack of precise measurement of revenue cycle performance has long been an area of concern. While the industry currently uses a set of 'accepted' performance indicators, most leaders are well aware of the shortcomings of the current measures (tabl
. . . More >>

How to use Manufacturing Principles to drive Success in Healthcare

Over the years of faddish initiatives we have all heard the various flavors of the same statement: "Patients are not widgets and Healthcare is not Manufacturing". Of course this statement has an element of truth, but , maybe more to the point,
. . . More >>

The Keys to Successful Change Management

Many organizations operate with a belief that evidence and data alone will drive significant change in organizations. The theory goes that if the data is very clear on a subject, then change will be m
. . . More >>

Pay For Performance Applied to Revenue Cycles

It has been demonstrated time and time again, whatever gets rewarded in an organization will get focus and results. In most hospital revenue cycles the answer to what gets rewarded, at least financially, is clear: Attendance! The clock is punched upon arrival and upon departure, and the associate is paid based on the amount of time spent on the job. This situ
. . . More >>

Design Elements of Successful Organizational Structures for Modern Revenue Cycles

Revenue cycle operations appear to be simple at first glance, but upon deeper examination there are many components that have to be integrated to esta
. . . More >>

Increasing Time of Service Collections

Increasing time of service collections does not only present a technical challenge in revenue cycles
. . . More >>

Products and Services

Revenue Cycle Services

Revenue cycles present a key opportunity for improving the financial health of nearly all healthcare providers. It is not uncommon to see 6-10% of operating margin remaining untouched due to cash real
. . . More >>


CollectLogix™ - Intelligent Call Sequencing for Collections

CollectLogix utilizes multivariate, statistically driven worklists , an interactive job aid, and real time metrics to optimize collections
. . . More >>

Kaizen Events – Dramatic Change Delivered in 5 Days

If you need to change the game and deliver results in as few as 5 days, Kaizen events are a key vehicle to meet your obj
. . . More >>


ScoreLogix™ - Precise New Generation Metrics for Revenue Cycles

Accurate and precise measurements are the cornerstone of realizing all the potential cash from generated revenues. While a transition from severe underperformance to reasonable performance can be made
. . . More >>

Revenue Cycle Outsourcing

Even the some best revenue cycle operations leave 6-10% of additional operating margin untouched due to cash realization obstacles. Capturing this add
. . . More >>

Toyota Production Systems for Revenue Cycles

Have you ever wondered what a holistic management solution would look like? One that focused on excellence for customers as well as the financial heal
. . . More >>

Speaking Engagements

Healthcare Excellence Institute was founded on the premise that applying non traditional methods to healthcare can deliver unprecedented results. Our
. . . More >>

Lean Basics Workshop

Getting started on the journey to building a lean culture begins with internalizing the basics. This innovative program introduces the organization to
. . . More >>

 
 
 
 
 
 
 
 
Copyright © 2006, 2007, 2008, 2009, 2010, Six Sigma Systems, Inc™, All Rights Reserved