Revenue Cycle BPO

Outsourcing your revenue cycle is a huge decision for a leadership team. The only way the relationship will be successful is to base it on trust, common values and aligned incentives. We partner with you to create a business and financial structure that addresses the concerns you have about outsourcing while allowing you to benefit from our knowledge and skill.

We deliver change inside your organization by providing the best tools and processes available on the market today. We invest in your employees. Our award winning technology provides undeniable results. Finally we provide full transparency of the numbers with our management system that provides both continuous improvement and sustainability. This award winning approach has repeatedly delivered best in class revenue cycles for hospitals and provided improvements of 4-12% in cash realization.

Our World Class Revenue Cycle Implementation addresses the 4 most important internal aspects of your revenue cycle:

• Your People
• Your Process
• Your Technology
• Your Performance Management System

By addressing these elements, we deliver an organization that leads in:

• Market Responsiveness
• Winning Culture
• Financial Results

The Results

Financially, our partners have recorded the following results:

• Sustainable increases in cash from 4-12%
• Increase time of service collections by 400%
• Decrease patient wait times by 20%
• Reduce HIM processing times by 75% completing coding on day of discharge
• Increase ED throughput by 15%
• Decrease agency placement by 75%
• Increase bed availability by 15%

The Methodology

The methodology for our World Class Revenue Cycle model comes from a combination of expertise in process design, Lean, Six Sigma, Toyota Production Systems and Operational Analysis. These techniques are combined with a hands-on, holistic approach to revenue cycle management.

What’s the process?

We collaborate with you to determine the key elements that are important to you in a revenue cycle partnership. We design and complete a full transformation of your revenue cycle where we implement a new organizational structure, processes, technology and a management system. We invest in your people, your processes and your business to create a lasting and trusted partnership.

What about the sustainability?

Our partnership assures that your results are not only sustainable but that your results continue to improve year over year and that you have complete visibility at all times.

Superior Performance

Sustainability is more than just an empty promise. Every year, the Healthcare Financial Management Association (HFMA) recognizes 10 hospitals for superior revenue cycle performance. The award, called the HFMA MAP Award, which began in 2009, has been awarded to our clients in 2009, 2010 and 2011.